Chase Bank Review 2024 (2024)

Our Verdict

Chase offers free and convenient app-based banking for customers who don’t require an overdraft or the facility to pay in cash or cheques.

The fact that Chase doesn’t charge fees for using your debit card abroad, offers a promotional cashback rate, and includes budgeting tools are major draws. Elsewhere, Chase’s savings account offers a competitive interest rate with few strings attached.

Pros

  • Cashback on debit card spending
  • Earn 1% interest on current account balances
  • No foreign transaction fees for overseas spending
  • Budgeting tools

Cons

  • No overdraft facility
  • No cash or cheques can be deposited into the account
  • App only – so you must have a smartphone

Chase Bank Review 2024 (1)

Open Account

On Chase's Website

4.0

Chase Bank Review 2024 (2)

Our star ratings are based on a range of criteria and are determined solely by our editorial team.

Products

Current account and linked easy access savings

Customer service

24/7 customer support (via app, phone or online chat)

This Chase Bank review is focused on the institution’s personal banking products in the UK. Account details and annual percentage rates are accurate as of January 2024.

Table of Contents

  • Chase overview
  • Chase benefits
  • Chase fees and charges
  • Is Chase Bank the right choice?

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Chase overview

US-owned JPMorgan Chase launched its digital bank in the UK in 2021.

Chase is one of the largest consumer banks in the United States, offering a range of products and financial services, including day-to-day banking, savings, credit cards and mortgages.

In the UK Chase offers an app-based current account and savings account.

Chase benefits

There are a number of benefits and attractive features with the Chase current account and savings account.

Current account

Among the current account benefits is a 1% cashback offer on everyday debit card spending for the first 12 months for new customers, capped at £15 per month (cashback exceptions apply). There is no fee to open an account and no monthly fee to run it.

Customers continue to earn 1% cashback (capped at £15 per month) when their 12-month promotional period is over – provided they pay in at least £1,500 each month. This can be split between the Chase current account and Saver account.

Customers can open up to 19 additional accounts through the app which are designed to manage bills and budgeting. Customers can also open a ‘round-up account’ which rounds up the pennies to the nearest pound each time you spend with your Chase debit card, putting ‘spare change’ in a separate account which earns interest of 5% AER (4.89% gross).

The current account itself also pays 1% interest on balances.

There are no charges from Chase on overseas spending when you use your Chase debit card abroad. Cash withdrawals are also free in the US when you use Chase cash machines (cash withdrawal limits apply).

If your card is lost or stolen it can be frozen immediately from the app.

The app is compatible with Apple Pay and Google Pay.

Featured Partners

1

Starling Bank

24/7 UK-based customer support

Earn 3.25% AER on balances up to £5,000

Smart budgeting tools

1

Starling Bank

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On Starling Bank's Website

2

Chase

1% cashback on everyday spending for your first 12 months

Access to Chase Saver account paying 4.1% AER

No overseas transaction fees

2

Chase

Open Account

On Chase's Website

Chase saver account

Along with a current account, Chase offers a linked easy access savings account, which can also be opened and managed via app. You’ll need a Chase current account before you qualify to open one.

It pays 4.1% AER (4.02% gross) on balances up to £1,000,000. There’s no minimum opening balance, and the interest rate stays the same regardless of how much you save.

You can open up to 10 different savings accounts – receiving the same interest rate on each.

Chase is fully regulated by the Financial Conduct Authority (FCA) in the UK and customers’ deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per person.

Chase fees and charges

There are no fees to open a Chase current account or saver account, and there are no monthly account fees. In addition, Chase doesn’t charge fees for using your debit card abroad – including when you use Chase-owned ATMs in the US.

Is Chase Bank the right choice?

To bank with Chase you’ll need to be aged 18 or over and a resident of the UK only, including being a tax resident. You’ll need a smartphone and a mobile phone number to access the app-based accounts.

Chase products are easy to open. They suit those who are happy to operate their account via an app and need minimal support with their banking.

The saver account pays a competitive rate of interest, but it can be beaten by other high interest easy access accounts.

The cashback on debit card spending on the current account is appealing – but be aware that after 12 months you’ll need to deposit at least £1,500 into Chase accounts each month to be eligible, and cashback is capped at £15 per month. Exceptions also apply, for instance spending on categories such as cars, antiques insurance or gambling transactions is not eligible for cashback.

Chase does not offer overdrafts, so won’t be the right banking choice for those who tend to rely on this buffer. There is also no facility to pay in cash or cheques.

Frequently Asked Questions

Who is Chase good for?

Chase is a digital bank, so will only be a good fit for individuals who are totally comfortable opening and managing their current account solely through an app.

It could also be a good option for frequent travellers as there are no foreign exchange fees for debit card spending abroad.

If you are proactive in looking for something back from your current account, Chase pays 1% cashback on spending for the first 12 months, up to the value of £15 a month.

To be eligible for a Chase current account, you must also be aged at least 18 and be a permanent UK resident.

Is Chase safe?

Chase is regulated by the Financial Conduct Authority (FCA) and customer deposits of up to £85,000 (£170,000 for joint accounts) are protected under the Financial Services Compensation Scheme (FSCS).

This means, if Chase went out of business, the FSCS would step in to cover up to this threshold.

How do I open a Chase account?

To open an account with Chase, you’ll first need to download the app from the App Store or Google Play.

Next, you’ll be prompted to enter some personal details including your name, address and date of birth. You’ll also need to prove your identity by scanning a valid form of photo ID and taking a picture of yourself.

The app will guide you through this process.

If your application is approved, your new Chase debit card should arrive in the post within seven business days.

However, you can shop online right away by tapping ‘See card’ on the app home screen. You can also add the card to your Apple or Google Pay wallet before it physically arrives.

Can I use my debit card abroad?

You can make debit card payments and withdraw cash outside of the UK without incurring any fees from Chase. However, local merchants and ATMs may charge fees of their own.

Before you start using your card abroad, you’ll need to switch on the ‘Payments outside UK’ option via the app.

What's the customer service like at Chase?

Chase receives a good customer service score of 64% from independent review site, Fairer Finance.

It also fares well among TrustPilot reviewers, who give the bank 4.2 out of five stars.

Chase offers 24/7 customer support through the app, and over the phone.

Chase Bank Review 2024 (2024)

FAQs

Is Chase a good bank reviews? ›

In our Chase Bank review, we evaluate its checking, savings and certificate of deposit options, as well as customer ratings. Key Takeaways: We give Chase 4.0 out of 5 stars overall because it offers a diverse selection of bank accounts, a positive customer experience and convenient branch access.

What are the disadvantages of Chase Bank? ›

A few disadvantages of Chase Bank are low interest rates and APYs, monthly service fees, and wire transfer fees on some accounts.

What bank is better, Wells Fargo or Chase? ›

The savings account option clearly favors Wells Fargo. Not only do they pay higher interest, but they also offer a bonus, which Chase does not. For CDs, it depends on the term and the amount you have to invest. For example, Wells Fargo's five-month special rate CD pays up to 4.51% APY.

Which bank is better, Bank of America or Chase? ›

Bank of America pays slightly higher interest on your account balance. It also has a lower monthly fee and more options to have it waived. While the comparison between the two banks' checking accounts stacks up as a draw, the clear winner among savings accounts is Bank of America Advantage Savings.

Is Chase Bank safe now? ›

Is Chase FDIC insured? Yes, all Chase bank accounts are FDIC insured (FDIC# 628) up to $250,000 per depositor, for each account ownership category, in the event of a bank failure.

Why is Chase Bank better than other banks? ›

Chase offers one of the largest branch networks in the nation, without neglecting the online experience, offering simple online and mobile tools to manage your funds. If you have one account with Chase, there's a good incentive to open up one or two more, with the bank's relationship benefits.

Is Chase the number 1 bank in America? ›

Key Takeaways: Chase is the largest bank in the country, holding over $3.38 trillion in assets. Bank of America is the second-largest bank with over $2.45 trillion in assets. Wells Fargo is the third-largest bank, holding over $1.7 trillion in assets.

Is it worth switching from Wells Fargo to Chase? ›

Between the two, the Chase account is a clear standout. It offers free money orders and cashier's checks, while Wells Fargo's basic account charges $5 for money orders and $10 for cashier's checks.

Is Chase owned by Wells Fargo? ›

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with $2.6 trillion in assets and operations worldwide.

Which is the No 1 bank of USA? ›

1. JPMorgan Chase & Co. Established in 1799, JPMorgan Chase & Co. is a global investment bank and financial services company that's based in New York. It offers a wide range of banking products including deposit accounts, credit cards, home loans, auto loans and business banking.

What is the safest bank in America? ›

Summary: Safest Banks In The U.S. Of June 2024
BankForbes Advisor RatingLearn More
Chase Bank5.0Learn More Read Our Full Review
Bank of America4.2
Wells Fargo Bank4.0Learn More Read Our Full Review
Citi®4.0
1 more row
May 20, 2024

Should I switch to Chase Bank? ›

Chase ranked well in the 2023 J.D. Power U.S. Retail Banking Satisfaction Study. Chase has a good basic checking account but its savings rates are low, and some fees are high and hard to avoid.

Is Chase a reliable bank account? ›

Is Chase safe? Chase is regulated by the Financial Conduct Authority (FCA) and customer deposits of up to £85,000 (£170,000 for joint accounts) are protected under the Financial Services Compensation Scheme (FSCS). This means, if Chase went out of business, the FSCS would step in to cover up to this threshold.

Is it worth joining Chase Bank? ›

Chase checking accounts are generally a solid bet if you have easy access to their ATMs and can avoid the monthly fees. If you're not in the Chase branch network, can't avoid the monthly fees or are looking to earn interest on your checking, check out NerdWallet's best credit unions and top online banks.

Which is the best bank to bank with? ›

Best-of 2024 Banking Winners:
  • Alliant Credit Union: Best credit union.
  • Ally Bank: Best bank; best CDs.
  • Charles Schwab Bank: Best for ATM access.
  • Chase: Best for sign-up bonuses; best for branch access.
  • Discover® Bank: Best online banking experience.
May 10, 2024

What is the best bank in America? ›

What are the top five banks in America? The top five banks in America are JPMorgan Chase, Bank of America, Citibank, Wells Fargo and U.S. Bank. These are the largest U.S. banks by assets and among the largest in the world.

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